Privacy Policy

Smart Library ("we", "our", "us") respects your privacy and is fully committed to protecting your personal data. This privacy policy informs you about how we look after your personal data when you visit our website, use our library facilities, or book a desk through our platform.

Smart Library ("हम") आपकी निजता (Privacy) का सम्मान करते हैं। यह नीति स्पष्ट करती है कि जब आप हमारी लाइब्रेरी या वेबसाइट का उपयोग करते हैं, तो हम आपके डेटा को कैसे सुरक्षित रखते हैं।

To provide you with a seamless study experience and booking process, we may collect, store, and process the following types of personal information:

• Identity Data: First name, last name, and profile images.
• Contact Data: Email address, physical address, and mobile number.
• Financial Data: Transaction references, UTR numbers, and payment history. Note: We do not store your Credit/Debit card or UPI PIN details.
• Technical Data: IP address, browser type, time zone setting, and device details used to access our platform.
• Usage Data: Information about your seat bookings, attendance, and time spent in the facility.

सुचारु सेवा के लिए हम आपका नाम, मोबाइल नंबर, ईमेल, बुकिंग हिस्ट्री और भुगतान संदर्भ (UTR) एकत्र करते हैं। हम कभी भी आपके बैंक कार्ड या UPI पिन को सेव नहीं करते।

We use your personal data securely and lawfully. The primary purposes include:

• To register you as a new student and create your personalized dashboard.
• To process your desk bookings and verify your manual payments via UTR.
• To send you important notifications regarding your subscription expiry, library holidays, or policy updates.
• To maintain security within the library premises (e.g., verifying identity via CCTV/Entry logs).
• To comply with legal, accounting, and tax obligations under Indian Law.

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

• Strictly Necessary Cookies: These are required for the operation of our website (e.g., keeping you logged in).
• Preference Cookies: Used to recognize you and remember your settings (like Light/Dark mode).

You can set your browser to refuse all or some browser cookies, but note that some parts of this website may become inaccessible.

We have implemented strict security measures to prevent your personal data from being accidentally lost, altered, disclosed, or accessed without authorization.

We limit access to your personal data to those employees and administrators who have a strict business need to know. All data transfers between your browser and our servers are secured using industry-standard SSL/TLS encryption.

आपके डेटा को सुरक्षित रखने के लिए हमारी वेबसाइट SSL इन्क्रिप्शन का उपयोग करती है। केवल अधिकृत एडमिन ही बुकिंग और पेमेंट डिटेल्स देख सकते हैं।

Depending on your jurisdiction, you have specific rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can request us to correct any incomplete or inaccurate data.
• Right to Erasure: You can ask us to delete or remove your personal data where there is no good reason for us continuing to process it (Note: Past transaction logs must be kept for tax purposes).

If you wish to exercise any of the rights set out above, please contact us.